We see thousands of articles on the internet, where bloggers share their offshoring experience. While a segment of them proclaim offshoring as one of the most successful models, there is another segment which shares its offshoring nightmares. The happy ones are those whose business needs were rightly understood by their offshore development counterparts, who in turn delivered what they exactly wanted. The annoyed ones are those who have had difficulty with respect to multiple aspects with their offshore partner.

If we closely examine such situations, we would be able to identify that the reasons for such failures are none, but, the very common ones that we are all already aware of. The offshore development company would not have had the cultural awareness of its client and this would have resulted in communication gaps between the client and them. They would not have had a talented team of resources to address the client requirements. The offshore team’s functional and technical competencies would have been poor. There would have been no or dated processes and practices that would have led to a number of gaps and uncertainties all through the project execution.

If the client had offshored the entire project, the final outcome after many months of wait would have been something very distinct from what they actually wanted. This would no doubt frustrate the client owing to wasted time, wasted money and failure to meet their business needs.

A look at the offshoring trend shows that clients are slowing moving away from offshoring a complete project, to offshoring parts of it, or using the offshore development company as a reliable development resource provider alone. In the initial stages, offshoring was considered as more of a cost saving option. Later owing to the huge investment that went into it, clients began to consider superior quality, enhanced business value and project deliveries within optimum timelines in addition to cost effectiveness.

As clients began to evaluate offshoring from multiple vantage points, offshoring in the recent days has also become a model where the knowledge base, or the know-how aspect of the requirements rest with the clients themselves, and the offshore development company is looked up to provide development teams with the necessary technical expertise to bring the business requirements to completion. This model is gaining prominence currently due to the many benefits it offers.

Some of the advantages in this model include:

  • Project ownership stays with the client providing them with better control.
  • Offshore development company resources work directly with the client as their virtual extension, providing client with better supervision of work in progress.
  • Client – offshore team communication is straight forward, allowing for open feedback, suggestions, clarifications, and recommendations to flow from and to the client, reducing understanding gaps.
  • Client directly provides the business requirements for the project in scope to the team, improves development team understanding of the requirement, thereby lowering the risk of project failure.
  • Client is able to receive a high quality and efficient business solution at reduced timeframes at optimum cost.

Congruent, a Microsoft gold certified partner, is a global IT services company with two decades of experience specialized IT consulting services. Headquartered in Washington, USA, with a huge offshore development facility in Chennai, India, it supports its global customers with a wide spectrum of software development service offerings. Congruent specializes in software application development, Microsoft BI, SharePoint, mobility, SaaS, Dynamics ERP & CRM and Windows Azure development.

Tags: Offshore Software Development, Offshoring, Outsourcing | Comments Off

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