In general, the capabilities of MSCRM 2011 dialog are under estimated with an assumption that it best suits for channelized or guided process with the user input or predefined scripts.

MSCRM 2011 dialog is equipped with powerful query builder that provides extensive search options to CRM data and in turn provides the result as decision making criteria to the user.

This article demonstrates this capability with a real time scenario that we normally encounter. Let us assume a scenario where we need to Map an existing Account to a Contact with same email address.
Here the steps for the same: Continue reading »

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