Microsoft is about to launch Dynamics 365 and lot of us wonder what it is and what it means to your business. To put in simple words Dynamics 365 is the combination of cloud ERP and CRM along with Microsoft business intelligence solutions. Apart from this, the product will also comprise components like financials, operations, field service, sales, marketing, project service automation and customer service. Microsoft has just offered a product which possess the best functionalities of both its ERP and CRM combined to users. Something similar to office 365 (combination of few of the best Microsoft products) which is closely integrated to the new Dynamics 365 to increase the productivity and process efficiency.

What exactly does Microsoft Dynamics 365 offer?

While we know that it is the hybrid of cloud ERP and CRM, let us see how it could be used. Since dynamics 365 is integrated deeply with office 365, the workflow of business applications and processes are now connected with collaboration and productivity. For example, sales executives can reply to emails from outlook with quotes created based on information acquired from sales/finance apps, without having to switch from outlook. Sales users can concentrate on opportunities in Dynamics 365 Sales app with constant access to several productivity tools to efficiently nurture the same.

Dynamics 365 offers analytical insights and advice on next steps for employees and customers. It has built-in intelligence with tools like Power BI and Cortana intelligence to help empower employees and increase productivity. Dynamics 365 is instilled with big data, analytics and IoT for users to get various analytical reports when required.

Dynamics 365 provides more transparency and collaboration among various departments to increase productivity. The users can enjoy (only the designated users and not all) no access barriers between operational, sales and marketing data (ERP & CRM). This will result in increased collaboration and elimination of unnecessary integrations.

Microsoft is offering flexible licensing model for dynamics 365. The product’s features are segregated as financials, sales, operations, marketing, field service, customer service and project service automation. Users can now subscribe to Business or Enterprise editions by selecting applications or personalized roles.

Microsoft has planned to release the Dynamics 365 components one by one starting from November 2016. Financials will be released in Nov 2016 and other components are planned for 2017. Visit us in future for more information on Microsoft Dynamics 365.

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